Cross-Border Operations

Cross-border operations into Mexico, with visibility at every milestone.

We coordinate the operating infrastructure between your company abroad and your Mexico operation: suppliers, forwarders, licensed customs brokers and 3PLs, so shipments move on plan and headquarters always knows where each one stands.

Import coordination is the management of everything around a customs clearance: supplier documentation, product data, freight, broker handoffs, clearance milestones, delivery and reconciliation. PCG is not a customs broker. Clearance is performed by licensed customs brokers that we coordinate.

Business outcome

Shipments that clear with fewer surprises, a landed cost you can trust, and one place to see the status of every inbound flow.

Who it’s for

  • Companies preparing their first imports into Mexico
  • Importers with recurring inbound flows from the U.S., Canada, Asia or Europe
  • eCommerce brands that need inventory landed at a 3PL or marketplace fulfillment center
  • Companies adapting to Mexico’s 2026 customs and tariff changes

Problems it solves

  • Supplier documents that are incomplete or inconsistent
  • Classification and origin not confirmed before goods ship
  • No visibility between forwarder, broker and warehouse
  • Landed cost that differs from the price model

Scope

Scope 01

Import readiness

Before the first shipment, we confirm who the importer is and what the importer and the products need in order to clear.

  • Import-readiness assessment for your products and structure
  • Importer of record defined in writing
  • Padrón de Importadores readiness, including sector-specific registration where applicable
  • Tariff classification review with a customs specialist
  • Permit and product-standard (NOM) assessment
  • Customs broker selection and onboarding

Scope 02

Shipment coordination

For every shipment, one coordinator keeps the supplier, forwarder, broker and warehouse aligned.

  • Supplier documentation and product data validation
  • Freight coordination with forwarders and carriers
  • Customs broker handoffs and clearance milestone tracking
  • Final delivery to the 3PL or fulfillment center
  • Incident and escalation management

Scope 03

Visibility and control

Headquarters sees cost, status and issues without chasing anyone.

  • Shared shipment tracker
  • Landed-cost visibility per shipment and per SKU
  • Post-shipment reconciliation
  • Complete, organized file for every operation

Deliverables

What you receive.

  1. Import-readiness checklistPer SKU: classification, origin, standards, permits and importer status.
  2. Shipment trackerMilestones from supplier to warehouse, with owners and dates.
  3. Landed-cost modelPer shipment and per SKU, reconciled after delivery.
  4. Shipment fileInvoices, packing lists, transport documents, value support and payments, organized.
  5. Incident logIssues, escalations and resolutions, visible to headquarters.

How it works

  1. 01

    Readiness

    Importer, broker, classification and standards confirmed.

  2. 02

    Pre-shipment

    Documents and data validated before goods leave.

  3. 03

    Clearance

    Broker handoffs and milestones coordinated.

  4. 04

    Delivery & reconciliation

    Received, counted and costed.

Roles and responsibilities

Who does what.

Clear boundaries between what PCG coordinates and executes, what your company decides, and what qualified or authorized third parties perform.

Roles and responsibilities
WorkstreamPCG coordinates / executesYour companyQualified or authorized third party
Importer of recordHelps define and document the role; monitors registration statusHolds or designates the role; keeps tax status in good standingRegistered importer; SAT
Customs clearance (pedimento)Prepares and validates information; coordinates handoffs and milestonesProvides product data; approves classification; pays duties and taxesLicensed customs broker
Supplier documentationValidates invoices, packing lists and product data before shipmentInstructs the supplierSupplier
International freightCoordinates bookings, documents and trackingApproves quotesFreight forwarder or carrier
Landed costBuilds and reconciles the modelApproves pricing decisionsBroker provides the duty and tax calculation
Warehouse receivingCoordinates appointments; reconciles quantitiesApproves adjustments3PL or marketplace fulfillment

PCG coordinates certain legal, accounting, customs and specialized services through qualified third-party professionals when required. PCG Innovations is not a law firm, accounting firm or customs broker.

FAQ

Frequently asked questions

Is PCG a customs broker?

No. PCG coordinates customs and import operations through qualified, licensed customs brokers. We handle the coordination around clearance: documentation, suppliers, freight, handoffs, milestones and reporting.

Can PCG import goods on our behalf?

The importer of record must be defined and legally structured for each client. It can be your own Mexican entity or another importer defined in writing. We help you define the structure with qualified advisors, and we never assume or imply the role.

Do you handle shipments from Asia and Europe as well as the U.S.?

Yes. Origin significantly affects duties and documentation, especially since January 2026 for goods from countries without a trade agreement with Mexico, so it is reviewed during the import-readiness assessment.

What changed for importers in 2026?

A reformed Customs Law took effect on January 1, 2026, increasing the responsibilities of customs brokers and documentation expectations, and higher duties now apply to 1,463 tariff lines for goods from non-FTA countries. See our 2026 customs and tariff update in Insights.

Not ready to talk yet?

Take the 2-minute Mexico readiness check.

Five questions. An indicative entry path, the workstreams involved and where to start. Nothing is sent unless you choose to.

Start the readiness check

Next step

Planning your Mexico expansion?

Let’s map the operating model, requirements and next steps for your company.

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